Singapore’s Changi Airport: The World’s Best Airport for 2023

Singapore Changi Airport has been crowned the World’s Best Airport in 2023, a title it has won for the 12th year running. The announcement was made at the World Airport Awards held at Passenger Terminal EXPO in Amsterdam on March 15, 2023. In addition, Changi Airport won the titles for World’s Best Airport Dining and World’s Best Airport Leisure Amenities. This article will delve deeper into this achievement by Singapore Changi Airport and will also highlight some of the other airports that were recognized in the awards.

The Announcement and CEO’s Statement

The World’s Best Airport Awards have been given annually since 1999 by Skytrax, an international air transport rating organization. The awards are based on a global airport customer satisfaction survey conducted annually. This year, the survey saw the participation of almost 14 million travelers who hail from more than 100 different countries. The survey assessed a wide range of services and products available at airports, including check-in, shopping, security, immigration, and arrivals. Singapore Changi Airport secured the first place in the global ranking, once again showcasing the airport's commitment to service excellence.

The Changi Airport Group's Chief Executive Officer, Mr. Lee Seow Hiang, expressed his thanks for this honor and commended the airport community for its commitment and tenacity in maintaining Singapore's global connectivity. He said in his statement that Changi Airport is looking forward to greeting everyone as they rediscover the beauty of travel.

Other Award Recipients

Hamad International Airport in Doha, Qatar, won the 2021 and 2022 Airport of the Year awards, while Doha took second place in the global ranking and won three top awards for the World’s Best Airport Shopping, the Best Airport in the Middle East, and the Cleanest Airport in the Middle East.

Tokyo Haneda Airport was ranked third globally, winning awards such as the World’s Cleanest Airport, the World’s Best Domestic Airport, and the Best Airport PRM & Accessible Facilities.

Seoul’s Incheon Airport, ranked fourth globally, won awards for the World’s Best Airport Staff Service, the World’s Best Airport Immigration Processing, and Best Airport Staff in Asia.

Shenzhen Bao’an International Airport was named the World’s Most Improved Airport, while Chubu Centrair International Airport, Nagoya, won the World’s Best Regional Airport award, with Centrair’s Terminal 2 receiving the Best Low-Cost Airline Terminal award.

Other Awards

Crowne Plaza Changi Airport won the award for the World’s Best Airport Hotel, which is an outstanding achievement considering this is its eighth consecutive year.

Zurich Airport repeated its success by winning the World’s Best Airport Security Processing award, and Bahrain International Airport (BIA) took top honors for the World’s Best Airport Baggage Delivery award.

Terminal B at LaGuardia Airport received the award for the World’s Best New Airport Terminal on the same day it received the highest 5-star Airport Terminal Rating from Skytrax.

Paris Charles de-Gaulle Airport was named the Best Airport in Europe, with Munich Airport winning the Best Airport Staff Service in Europe award, as well as the Best Airport in Central Europe.

Helsinki Airport was a repeat winner of the Best Airport in Northern Europe award.